At Good to Go Loans, we like to think of ourselves as an open book. We don’t believe in keeping secrets from anyone, least of all our customers. We’ll happily answer any questions you can and provide comprehensive, honest and upfront information about our terms, conditions, fees and processes. In fact, here’s a list of our most frequently asked questions. Feel free to take a look and if you still have questions, you’re more than welcome to get in touch at any time.

The Application Process

I’m thinking about applying for a Good to Go Loan. What exactly is the loan application process?

Applying for a Good to Go loan is super easy. All you need to do is fill out our straightforward online application form. We’ll take care of everything else including checking your bank statements. The entire process is paperless so you don’t even need to worry about having access to a printer or heading off to the post office.

I’ve had a Good to Go Loans loan before – what’s the easiest way to reapply?

Welcome back! We love returning customers at Good to Go Loans and do everything we can to make sure your experience is just as seamless as the first (or second, or third) time around. If you’ve borrowed with us before and would like to reapply for a new loan, feel free to call us on 1300 197 727 and one of our friendly applications specialists will help you with the process. Alternatively, you’re welcome to reapply online at any time.

I’m on Centrelink. Can I apply for a Good to Go loan?

Most definitely. We don’t automatically disqualify applicants who receive Centrelink payments. Having said that, we are regulated to make sure that our loans are suitable based on the means of each applicant, and our own strict policies mean that we will never lend more than we believe each applicant can comfortably repay. So, in short, feel free to apply but know that approval will depend on a number of circumstances.

I’m self-employed. Can I apply for a Good to Go loan?

You sure can. We specialise in low-doc business loans and are always happy to help self-employed applicants or small business owners get the cash they need. Click here to find out more or get in touch to speak with one of our business loans specialists.

Can I apply for a loan outside of business hours?

You can apply for a Good to Go loan whenever you like. Apply at four in the morning for all we mind. As all our processes take place online, you’re welcome to apply whenever best suits you. We’ll get back to you as soon as possible during our business hours.

The Approval Process

How long does pre-approval take?

Get ready for some good news. Based on all the information you supplied on application, you could receive a conditional pre-approval within minutes. Yep, minutes. You’re reading that correctly. Of course this conditional pre-approval is subject to us receiving any additional supporting documents required for us to complete a final assessment.

How long does it take to get a loan approved?

When we say we’re quick, we really mean it. Depending on how fast you complete our application and assessment process, you could have a loan completely approved within thirty minutes. Again, this is subject to us receiving your supporting documentation.

How long will it take for me to get the money?

If you get started on your application right now, you could have the money in your account in the next few hours. We really are that fast. Of course other factors will come into play, like the time of day you submit your application and how quick your bank is to process the funds. We’ll do everything we can to make sure you have your money as quickly as possible.

Why do you need bank statements? How do you take these from my account and is it safe?

For some of our loans, the law says we need bank statements. We know what you’re thinking: getting bank statements and sending them through is so much effort. Well, the good news is, we make this whole process so much easier by using a service provider to extract your bank transactions history automatically. This not only makes things easier but it speeds up the process, meaning you’ll have your money faster. If you’re wondering whether this is a good idea, we can assure you that this service is safe and secure and only gives us read-only access to your bank statements. It definitely does not give us access to your passwords. Credit Sense is trusted by the industry generally and used by hundreds of banks nationwide. If you’re still concerned, we do offer a manual alternative.

Do you do credit checks?

Not usually, but as a responsible lender we may find reason to do so. We would normally seek your approval before doing so, meaning you will be informed and know before hand. But don’t worry – if you have a bad credit history this won’t necessarily exclude you from getting a loan with Good to Go Loans. We offer bad credit loans in a range of circumstances. Find out more here.

Repayments and Fees

How does the repayment process work?

When we say that Good to Go loans are hassle-free and easy, we’re talking about more than just the application process. We deduct payments via direct debit, meaning you don’t even need to worry about sorting repayments yourself. If you’d prefer a different payment method, we have other options available and offer the added bonus of a free SMS reminder service. Contact one of our helpful representatives to discuss your options.

What time of day does the direct debit occur?

This generally will depend on which bank you are with. It’s impossible for us to say which time of day your payments will be deducted from your bank account, so it’s probably best to make sure you’re prepared with funds on the day your direct debit is due.

What happens if I can’t make a repayment?

If you’re having trouble making a repayment, don’t stress. We pride ourselves on our flexibility and compassion with customers. We know that things happen and life doesn’t always go to plan. We generally can defer a payment with at least two business days’ notice. If you’re having problems making your repayments, get in touch with us as soon as you can. Give our accounts department a call on 1300 197 727.

What kind of fees will you charge me?

If you’d like to know how much fees will be based on the particular loan you plan to apply for, give our accounts department a ring on 1300 197 727 and we’ll happily talk you through all our fees, and provide you with more information based on the loan type.

Can I make extra repayments and maybe even pay out my loan earlier?

Absolutely! In fact, we encourage additional or higher repayments on all loans so that you can pay out your loan faster. We’re so big on the idea of removing your debt as soon as possible that we don’t even charge early exit fees. You’re free to cut ties and say see you later whenever you like.